Faq

We accept payments by bank transfer, cash, credit card and online payments via systems such as PayPal, Blik and Przelewy24.

Yes, we offer delivery to many countries around the world. Delivery costs and times depend on location. Please contact our customer service for detailed information.

Yes, we offer the possibility of ordering product samples. Please contact our customer service for details on available samples and the ordering procedure.

If you receive a damaged or defective product, please contact our customer service immediately. We will try to solve the problem as soon as possible by replacing the product or refunding your money.

Yes, we accept returns within 14 days of purchase, provided the products are intact, unused and in their original packaging. Please contact our customer service for return instructions. The exception are products made to special order.

Yes, we specialize in the implementation of dedicated orders. Our many years of presence on the market and good business relations with manufacturers of components for the production of textile products allow us to help in determining the limitations in such production, assistance in the selection of components, and a fair price to create a new product. Our company specializes in zippers, tapes, rubber, strings and buttons.

You can place an order in many convenient ways.

1. You can place an order through our online store https://www.e-krawietwo.pl, selecting the products you are interested in and adding them to the cart. Once you have finished shopping, go to your cart and follow the instructions to finalize your order.
2. Send your order via e-mail to biuro@halen.pl
3. Place an order by phone at 85-652-36-49
4. You can shop in person at our company’s headquarters at 5 Handlowa Street in Białystok

After placing your order, you will receive a tracking number that will allow you to monitor the status of your shipment. You can also log in to your account on our store to check the status of your order, or contact us.

Shipments within Poland are carried out via courier companies DPD, UPS, DHL and Inpost. We also deliver parcels to parcel lockers. The cost of a package up to 31.5 kg is PLN 13 net, for orders over PLN 300 net, the costs are covered by us. For shipments abroad, please contact us to obtain the current price list.